Refund policy

Our 30-day money-back guarantee
You have 30 days from the day your order is delivered to request a return, for any reason. If your StarOLED seat cushion isn't right for you, we will refund the purchase price once we have received and inspected the item. There is no restocking fee.

To be eligible, the item must be complete and in the condition you received it, with its original packaging. You will also need your order number or other proof of purchase.

How to start a return
Email us at support@staroled.online with your order number and a short note about the reason. We reply within one business day (Monday to Friday, 9am-5pm ET). Once your return is approved, we will email you the return address and instructions.

Please wait for approval before sending anything back. Items shipped to us without an approved return cannot be processed.

Return shipping
You are responsible for the cost of shipping the item back to us, unless it arrived damaged, defective or incorrect (see below). Original shipping was free, so the refund is the purchase price you paid for the returned items. We recommend using a tracked service, as we cannot refund items that are lost in transit back to us.

Damaged, defective or incorrect items
Please inspect your order when it arrives. If anything is damaged, defective or not what you ordered, email support@staroled.online within 30 days of delivery with a photograph. We will send a replacement or issue a full refund, and we will cover the return shipping if we ask for the item back.

Discounted and multi-unit orders
Discounted and multi-unit orders are returnable on the same terms as any other order. If you return only some of the items in a multi-unit order, the refund is the price you paid for those items after any discount applied. Gift cards cannot be returned.

Exchanges
To change colour, return the item you have and place a new order once your return is approved.

Refunds
We will email you once your return has arrived and been inspected, and let you know whether the refund was approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few days longer to post it. If more than 15 business days have passed since we approved your refund and you still have not seen it, email support@staroled.online and we will follow up.

Your local consumer rights
Where the law of your country gives you additional rights, such as the 14-day cancellation right for online purchases in the United Kingdom, those rights apply in addition to this policy.

Questions about a return
StarOLED
12 Corkstown Rd, Suite 215, Nepean, ON K2H 5B3, Canada
support@staroled.online
+1 613-434-9860
Monday to Friday, 9am-5pm ET