Shipping policy

Where we ship

We currently ship to the United States, Canada and the United Kingdom. If your address is outside these countries, we are unable to deliver to it at this time.

Processing time

Orders are processed within 1 to 3 business days of being placed. You will receive an email confirmation when your order is placed and a tracking number as soon as it ships.

Delivery time

Once dispatched, delivery typically takes 8 to 14 business days, so most orders arrive within about 9 to 17 business days of purchase. Orders are sent by our fulfilment partners from warehouses that may be located outside your country. If you order more than one item, they may arrive in separate packages and on different days. Delivery times are estimates, not guarantees, and can be affected by carrier delays, customs, weather and public holidays.

Shipping cost

Standard shipping is free on all orders to the United States, Canada and the United Kingdom, with no minimum order value.

Customs, duties and import taxes

Depending on your location, your order may be subject to import duties, taxes or customs handling fees charged by the carrier or local authorities. These charges are not included in the price you pay us and are the responsibility of the recipient.

Tracking

Your tracking number is emailed once your order ships. Tracking information can take 24 to 72 hours to update after dispatch.

Lost or delayed orders

If your order has not arrived within 20 business days of purchase, contact us and we will trace it with the carrier and, if it cannot be located, send a replacement or refund you in full.

Incorrect address

Please check your shipping address carefully at checkout. If you need to change it, contact us within 24 hours of placing your order. Once an order has shipped we cannot change the address, and we are not responsible for packages delivered to an incorrect address that was entered at checkout.

Damaged or incorrect items

If your order arrives damaged, defective or incorrect, contact us with your order number and a photo and we will make it right. See our Refund policy for details.

Contact us

StarOLED
12 Corkstown Rd, Suite 215, Nepean, ON K2H 5B3, Canada
Phone: +1 613-434-9860
Email: support@staroled.online

Processing
We process orders within 1 to 3 business days of receiving them.

Delivery
Delivery takes a further 8 to 14 business days after dispatch. We use several couriers depending on your destination, and you'll receive a tracking number by email as soon as your order ships.

Shipping cost
Shipping is free on every order, worldwide. There is no minimum order value.

Customs, duties and import taxes
Depending on where your order is delivered, it may be subject to import duties, taxes or customs handling fees charged by the destination country. These charges are set by your local authorities, are not included in the price you pay us, and are the recipient's responsibility.

Tracking and delays
Delivery windows are estimates rather than guarantees, and can be affected by customs processing, carrier backlogs and weather. If your order hasn't arrived within 20 business days of your shipping confirmation, email support@staroled.online and we'll trace it for you.

Incorrect addresses
Please double-check your shipping address at checkout. If you spot a mistake, email us within 24 hours and we'll correct it provided the order hasn't already shipped.

Questions
StarOLED
12 Corkstown Rd, Suite 215, Nepean, ON K2H 5B3, Canada
support@staroled.online
+1 613-434-9860
Monday to Friday, 9am-5pm ET